Privacy Policy

This Privacy Policy outlines how Charmius, operating under license from Curacao (Antillephone N.V.), collects, uses, and protects your personal information in compliance with Australian data protection and gambling regulations. By using our services, you consent to the practices described in this policy.

1. Data Collection

At Charmius, we collect various types of personal information to enhance your experience and ensure the integrity of our operations. The data we collect includes:

• Registration Data: When you create an account, we collect personal information such as your name, date of birth, address, and contact details.
• Payment Details: We collect information for processing transactions, including payment method and transaction history.
• Technical Logs: Our systems automatically log technical data, including IP addresses, device information, browser details, and access times. This data helps us monitor system performance and security.

2. Purpose of Data Usage

Your personal information is used for the following purposes:

• Account Management: We use your data to manage your account, including verification of identity and eligibility to gamble.
• Marketing Communication: With your consent, we may send you promotional materials and information about our services. You can opt out of these communications at any time.
• Anti-Fraud Checks: We implement measures to detect and prevent fraudulent activities, ensuring a safe gaming environment.
• AML Compliance: We adhere to Anti-Money Laundering regulations by monitoring transactions and reporting any suspicious activity to the relevant authorities.
• KYC Procedures: We conduct Know Your Customer (KYC) checks to verify the identity of our users, ensuring compliance with legal obligations.

3. Data Sharing

Charmius may share your personal information in the following circumstances:

• Payment Providers: To facilitate transactions, we share your data with payment processing partners who handle financial transactions on our behalf.
• Verification Partners: We may disclose your information to third-party verification services to confirm your identity and age.
• Regulatory Authorities: We are obligated to share information with regulatory bodies as required by law, ensuring compliance with gambling regulations.

4. User Rights

As a user of Charmius, you have certain rights regarding your personal information:

• Access: You have the right to request access to the personal data we hold about you.
• Request Deletion: You can request the deletion of your personal information, subject to legal obligations that may require us to retain certain data.
• Restrict Processing: You can request that we restrict the processing of your personal data under certain circumstances.

To exercise your rights, please contact our support team for assistance.

5. Cookie Policy

Our website uses cookies to enhance user experience and track performance. The types of cookies we use include:

• Essential Cookies: These cookies are necessary for the website to function properly and cannot be disabled. They enable basic functionalities such as account login and security.
• Analytical Cookies: We use these cookies to collect information about how visitors use our website. This data helps us understand user behavior and improve our services.

You can manage your cookie preferences through your browser settings.

6. Data Security

Charmius is committed to protecting your personal information. We implement appropriate technical and organizational measures to safeguard your data from unauthorized access, loss, or misuse. However, no security measures can guarantee absolute protection, and we cannot ensure the security of information transmitted over the internet.

7. Changes to the Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal compliance. We recommend that you review this policy periodically to stay informed about how we protect your information. Any changes will be effective upon posting the revised policy on our website.

8. Contact Information

If you have any questions about this Privacy Policy or how we handle your personal information, please reach out to the support team for clarification and assistance.

By using our services, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.